Network Wide Updates in Progress

We will be undertaking a series of updates to our networks over the coming weeks.

We are writing to share some news with you regarding our ongoing commitment to providing you with the best internet services possible. We will be undertaking a series of updates to our networks over the coming weeks. These changes are designed to improve the stability of your signal to maintain the speed, reliability and overall performance of our network.

(Need service support? Email us at suppport@wickedeh.net)

Update Details:

Starting in the morning of Wednesday, September 6th, 2023 we will be rolling out a series of updates aimed at providing further stability to your connection. These updates will involve infrastructure enhancements and advanced optimizations that will provide ongoing stability for you to browse, stream, and work as you desire.

Possible Periodic Down Times:

While we will strive to minimize any inconvenience we want to inform you that there may be periodic down times during the update process. These down times may be necessary to ensure a seamless transition to the improved services. Our technical team will be working diligently to keep these down times as brief as possible.

(Need service support? Call us 902-370-8035, and press 2)

Advanced Notice:

Rest assured we understand the importance of your internet connection in today’s world. To mitigate any disruption to your online activities we will make every effort to provide you with advance notice of any down time. Our communication channels, including emails, our website and our voicemail service will be utilized to keep you informed with as much advance notice as possible.

We sincerely appreciate your understanding and patience as we work to bring you these enhancements.

If you have any questions or concerns regarding the upcoming upgrades or the potential down times please feel free to contact our customer support team at our email, support@wickedeh.net or call 902-370-8035, press two and leave a message. All emails and voicemails are routed to our support desk and we will respond to your inquiry as soon as possible.

Thank you for being part of the Wicked EH family. We are committed to delivering exceptional internet services and we feel these updates are a testament to that commitment.

Sincerely,

Team Wicked EH

Please do not ‘cycle plug’ your modem or router during an outage unless we instruct you to do so. Unplugging and plugging in your Wicked EH equipment may impede our ability to get your services fully restored in a timely manner.