237 University Avenue
Charlottetown, PE C1A 4P7
902.370.8035
866.389.6929
info@wickedeh.net
support@wickedeh.net

Network Status


Broken Fibre in Nova Scotia – Statement

Dear Wicked EH? subscribers, In full transparency, we wanted to provide a timeline as to what caused services to go offline at 2:30 PM 4/14/21. This event is a two-fold event, culminating with complete repairs around 5 AM 4/16/21 and internet services and core services coming online at 6:48 AM 4/16/21. We will provide the timeline we received as it occurred, and then provide more detail below. 4/14/21 2:27 PM: First reports of outage from Wicked EH Subscribers. 4/14/21 2:34 PM: First phone call with upstream providers to determine the cause. 4/14/21......

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Broken Fibre in Nova Scotia

REALInternet™ internet services have been offline as of 2:30 PM Atlantic Time today due to a broken fibre-optic cable in Nova Scotia. Our upstream provider is working with the fibre carrier to have the cables repaired as soon as possible, but we do not have an ETA for that repair work. Please continue to monitor our Twitter and this website for updates. Update 4/15 6:00 AM: Fibre technicians worked on repairs until 2 AM, and have returned to the site at 6 AM this morning to continue. We will provide updates as......

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Help #CrunchACure #PEICOVID19

Hey! Do you have a computer? Do you want to help find a cure for COVID19? Well, you can help too!  We’ve set up a team of computers to help scientists crunch a solution to the pandemic and we’d love your help!  This works on all computers, Windows, MAC, Linux, etc. Rosetta@Home Project’s Role in Fighting Coronavirus We are happy to report that the Rosetta molecular modeling suite was recently used to accurately predict the atomic-scale structure of an important coronavirus protein weeks before it could be measured in the lab. Knowledge......

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COVID-19 Public Statement

Wicked EH? Public Announcement March 30, 2020 Dear PEI, We’d like to start by saying “WOW” and “PEI ROCKS”. We’ve read social media posts, heard stories, and witnessed ourselves, the effort put forth by all islanders, to protect each other from this global health pandemic. We are so proud to be here with you. In a time that each of us are learning new concepts like “social-distancing”, “self-isolating”, and our favorite, “caremongering”, Prince Edward Island yet again has proven what an amazing place it is. As anxiety provoking as these times are,......

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NOTICE: CHANGE IN SERVICE PLANS

We are thrilled to announce we are providing additional capacity with no increase in pricing to our customers.   MORE SERVICE – SAME MONEY   On March 10th, 2019 we completed a network-wide upgrade that increased bandwidth and decreased latency. This increase in service is the result of six months of specific development to our proprietary software and core technologies. It is in our company DNA to provide high-quality internet while maintaining the best customer service and technical support for our customer base. Please stay tuned to our social media channels and......

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OFFICIAL PUBLIC STATEMENT

On March 15th, 2019, our provincial government announced it has awarded two national telecommunication giants (Bell and Xplornet) close to 40 million dollars of taxpayers’ money while excluding all local Internet Service Providers (ISP’s). These grants have been awarded with the intention to fix the rural internet problem on Prince Edward Island (PEI). How does this affect me? Why should I care? Previously, Bell and Xplornet have been given more than enough of taxpayers’ money and/or infrastructure to establish themselves on PEI yet we still have approximately 30,000 underserved households. This is......

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