We’ve put the following guide together to help you understand our process. Please click through the following icons to better understand our sign up process for REALInternet™ Residential Service from Wicked EH? REALInternet™ Get Online!
Deciding on an internet provider for your home shouldn’t be a daunting task! It can be a big hassle to change providers, so we’ve made it easy to see if you can GET WICKED!
To save time and assist our sales team, please have the following information before contacting:
Once you have this relevant information contact us directly through phone, facebook or email! If sending a facebook message or email please include the above details in the body of the message.
Contact our sales team by phone, email or facebook message with the information you gathered earlier.
Our sales team will conduct a site survey of your property to determine signal viability.
We’ll help you understand our important features such as no data caps, internet speed, system use cases and customer experiences
By the time you’re off the phone our sales team will schedule our next available time to come by your house and do a physical signal survey, and if viable will being the installation immediately.
The planning stage is arguably the most important, because signal quality is what determines service availability.
Once the plan is in place our installation team places a temporary “signal quality test” device in the planned location verify signal quality.
Once the perfect location for signal quality is discovered, our team will show you where the equipment will need to be installed and what the final product will look like.
Once the homeowner has agreed to placement, our installation team will begin the installation process. Depending on specific details an installation can take anywhere from 1 hour to 5 hours.
Once our install team has finished your installation they will set up your new WickedRouter™ with your chosen WiFi name and password.
After completing your modem set-up our installation team will walk you through setting up your other devices.
Our expert installers will leave once your installation is complete.
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