Broken Fibre in Nova Scotia
REALInternet™ internet services have been offline as of 2:30 PM Atlantic Time today due to a broken fibre-optic cable in Nova Scotia. Our upstream provider is working with the fibre carrier to have the cables repaired as soon as possible, but we do not have an ETA for that repair work. Please continue to monitor our Twitter and this website for updates.
Update 4/15 6:00 AM:
Fibre technicians worked on repairs until 2 AM, and have returned to the site at 6 AM this morning to continue. We will provide updates as we receive them.
Update 4/15 1:00 PM:
Service technicians are working tirelessly to fix the fibre line breaks caused by the motor vehicle accident. More infrastructure was damaged than initially realized. We are hopeful service will be restored later this afternoon. Thank you for your patience and understanding.
Update 4/16 4:45 AM:
The fibre carrier has repaired the fibre on which our data travels, but the upstream router is not accepting input. Although services are still not all online at this time, things should be coming online this morning.
Update 4/16 6:48 AM:
Upstream & downstream sessions have been enabled and traffic is now passing. All services are restored at this time. If you have no internet connectivity, please call our office at 902-370-8035, option 2, leave us a message with your name and address and we will see why you are still not operational.